“When in Doubt, Tell the Truth” Mark Twain

I was listening to a podcast this weekend.  They told a story about somebody who just spent their whole life  mixing pieces and bits of truth in with mostly lies. Due to the nature of the person and the work it was hard to determine whether or not the person was lying or telling the

Make Desktop Great Again!

We were all about Customer Service … Can it ever return there again.

Office 365

Office 365 – the network of office products including Outlook, Word, Excel, PowerPoint and in recent years expanded to Skype for Business, SharePoint, Delve, One Note, Teams, Sway and more is the premier hub for teamwork and collaboration. As a SaaS, this software can be a challenge to keep up with. I note the changes

Why should organizations develop plans for Digital Transformation today.

The average length of time an organization is a member of the S&P 500, was 60 years in 1958, and is 15 years today. Also, the average Fortune 500 business takes roughly 20 years to reach a billion dollar evaluation. Many of the new “startups” ,  took less than four. All of this means that older organizations that were born prior to

Diversity & Inclusion

Morals or Ethics

today someone publicly embarrassed a number of people at work on purpose. why is this allowed?

Working Hours

I just left a position where I worked 10-12 hours nearly every day. I never received any extra time for those hours.  It was expected. It was the job.  There was no recognition for family time.  They did say you can go home – its an 8 hour day job. It was not because we

Ecommerce – Does the experience matter?

How important is it to ensure an easy quick seamless (and dare I say Secure) experience for a shopper.  I have a GameStop Story to illustrate.  I wanted to get a GameStop e-card for my son for his birthday.  I went to the site on my phone and entered my information probably 15 times before

Continuous Improvement

Defined as a ongoing effort to improve products, services or processes.  These efforts seek incremental improvement over time.  The quote that really resonates with me is ” Don’t let perfect be the enemy of good”.  I have never felt like a perfectionist but yet I find myself unhappy with the results of my labor and

Today’s thought 9/18/17

Service if you look up the meaning has many types but means ” the action of helping or doing work for someone”. It is a great honor to do service and provides the most reward to that person who provides the service.  Today look at how you can provide service to those you come in contact